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How to use vision insurance, HSA or FSA dollars on Coastal

ision insurance can significantly reduce the cost of your prescription glasses, sunglasses, or contact lenses – it may even cover your entire order. In most cases, you can also use your vision benefits to pay for a comprehensive eye exam. 

We don’t currently do direct billing, but once your eyewear has shipped out we’ll email your receipt, which you can use to file a claim with your provider. Read on to find all the details you need and learn how to claim your vision benefits on frames, lenses, and contacts at Coastal. Shop prescription contact lensesShop prescription glasses


Does Coastal take insurance? 

Yes, you can claim back the cost of your Coastal eyewear through your workplace benefits program, private insurance plan, or Flex Spending Account (FSA) and Health Spending Account (HSA) funds.. 

We don’t currently do direct billing, so you’ll need to process your claim with your provider after you’ve purchased your glasses or contact lenses. 

Details for your insurance provider 

  • Supplier name: Coastal 
  • Tax ID #: 98-0528642  
  • CPT/HCPCS Code: V2599 
  • Supplier phone number: 1 866 333 6888 
  • Supplier email address: customerservice@coastal.com 
  • Supplier address: 1499 Odell Street, Blaine WA US 98230 
  • Proof of purchase: After you receive your eyewear, your receipt will be emailed to you. It’ll also be available in your MyAccount.  

How to claim vision insurance benefits with Coastal 

Make sure to check the details of your coverage beforehand, so you know what’s covered by your provider and how much you might be required to pay yourself. 

1. Place your order 

Choose your glasses, sunglasses, or contact lenses, enter your prescription, and head through the checkout.  

For more tips, learn how to buy glasses or how to buy contacts online.  

2. Wait for your receipt  

Once your glasses or contacts have shipped, we’ll email you a receipt. You can also find this receipt in your MyAccount. You’ll need it to submit a claim to your provider.  

Please note – this will only be sent after your eyewear has shipped. The confirmation email you get right after you’ve ordered online isn’t acceptable proof of purchase for most providers.  

3. Submit your claim 

The process for this will vary, depending on your provider. Typically, when you submit a claim online, you’ll need to: 

  • Log into your insurance dashboard 
  • Fill in the submission form and attach a copy of your invoice. 
  • Submit your claim. The reimbursement process and timeline will vary, depending on your provider.  

How to find your itemized receipt or invoice 

receipt to claim vision insurance

After your order has shipped, your receipt will be emailed to you and available to access in your MyAccount.   

You can print it at any time: 

  • Log in using the same email that you provided when you made your purchase online. 
  • Under My Orders, select Previous, then View Details
  • Click View Receipt

If you’re having trouble locating your receipt, contact us by phone, email, or live chat. 

What does vision insurance cover?  

Typically, your vision insurance benefits will cover at least part of the cost of: 

  • Prescription glasses (and sometimes blue light glasses) 
  • Prescription sunglasses 
  • Contact lenses 
  • A comprehensive eye exam 

Always check with your provider before making a purchase, so you know how to stretch your benefits as far as you can! 

Can I get covered by two vision benefit plans? 

If you are in the United States and you have more than one vision insurance plan, you have dual coverage, or double insurance. The primary provider will pay first, while the other will pay second to cover the excess. 

  • In general, if you and your spouse both have vision coverage through your employers’ group plans, your own plan will be your primary provider and your spouse’s plan will be secondary. 
  • If an American student is covered under multiple plans through their parents’ providers, your primary plan will belong to your parent whose birthday comes first in the calendar year. 

To help you with understanding your plan details better, make sure to read the section related to “coordination of benefits” in your insurance plan or check with your provider. 

How do I find out who my vision insurance provider is?  

With most insurance providers, the details of your vision insurance are easily accessible. But first, you need to know who your provider is! 

If you’re not sure which company covers your vision insurance, here are some tips for finding your provider: 

  • If you have a provider through your employer, ask your HR department or check your employee handbook to find details of which provider handles your vision insurance. 
  • If you are a student and think you might be covered through your student benefits, reach out to the Student Union or ask your Resident Advisor for more information.  
  • If you have a vision insurance card, look for the company logo and check out their website, or call the customer service number to get the provider details. 

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