...
free shipping worldwide
Search
Close this search box.
Cart
0
0
Subtotal:
No products in the cart.
[woo-currency-switcher]
Search
Close this search box.
Cart
0
0
Subtotal:
No products in the cart.
0
0
Subtotal:
No products in the cart.

Returns & Exchanges

If for any reason you are not satisfied with your product purchased through the Internet, you have a period of 14 days, counting from the delivery date to desist from your purchase. Before making this return the customer must contact Bassol Optics.

STEPS TO MAKE CHANGES OR RETURNS

DEADLINES

  1. You have 14 calendar days to communicate the change or return and make the shipping.
  2. In total 14 calendar days from receipt of the item to make the return or change.
  3. If the item is damaged, you must inform us within 48 hours.
  4. For defects caused by the factory you have a 2 year guarantee.

WAYS

  1. Send an email to hello@clipglasses.com, indicating the reason for the change or return, name, address and details of the purchase.
  2. The customer can send it yourself to the address provided.

COSTS

  1. The customer is resposible for all return shipping costs.
  2. Returns in our physical store are free.

MANAGEMENT

  1. All returns are processed and processed by the CLIPGLASSES team after receiving the order between 3 and 10 days.
  2. Once we receive and verify the status of the return, we will proceed to refund the amount of the value of the returned goods (transport costs and possible customs expenses will not be reimbursed, since the services have been provided).

RETURN OF THE AMOUNT

  1. After processing the return in 24/48h, you will receive the entire amount using the same payment method used.

CLIPGLASSES reserves the right to reject returns communicated after the deadline, customized products that could not serve a third party (prescription lenses) or products that have different conditions at the time of being sent.

IMPORTANT: THE COST OF PRESCRIPTION LENSES WILL NOT BE REFUNDED. EXCEPT PROGRESSIVE LENSES THAT WILL BE REFUNDED ALL THE AMOUNT EXCEPT 30€

Some countries may have import taxes and customs costs, please check with local authorities. If the shipment of the package incurs customs duties and taxes, these will be borne by the customer. Please note that CLIPGLASSES operates from the European Union. If the customer does not want to take care of customs fees, CLIPGLASSES will not refund the amount of the order and will not take care of the package. It is important to provide a correct address and a contact telephone number.

Shopping Cart