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Terms and conditions

1. ABOUT US

According to the information right established in artículo 10 of ley 34/2002, 11th of July, de Servicios de la Sociedad de la Información y del Comercio Electrónico:

The company owner of the web domain ClipGlasses.com is SEVIMEGO S.L. (hereafter referred to as ClipGlasses), with address in Granada(SPAIN), Camino de Ronda 40 and email hello@clipglasses.com

2. MAKING A CONTRACT WITH US

SEVIMEGO, S.L., owner of the website ClipGlasses.com, makes available to the users this document, pretending to ensure compliance to the obligations stipulated in the 34/2002 Law, of Servicios de la Sociedad de la Información y del Comercio Electrónico (LSSI-CE), as well as informing all the users of the website, about which are the use conditions of the site.

Everyone that gets into this website and use its services, or gives their data, recognize the user role and commits to the observance and strict compliance of the dispositions here contained, as well as another legal disposition that would be for application.

This contract has the objective of regulating the provision of services offered through this website, and specifically, the sale of eyeglasses and sunglasses and frames.

Below you can see the contractual agreement that will rule the provision of our services and sales of products through the website: www.ClipGlasses.com owned by SEVIMEGO, S.L. (hereafter referred to as ClipGlasses). Acceptance of this document means that the user:

  • Has read and understands what it is stated here.
  • Is a person with legal capacity to contract.
  • Assumes and accept all the obligations here stated.

These conditions will have an indefinite period of validity and shall apply to all contracts made through the website clipglasses.com, until the publication of a new version.

3. PRODUCT SHOPPING

a. How to buy products

To order products, the user will have to follow the shopping process established in the website and accept the use conditions, selecting “finish and pay” (the order). Then, ClipGlasses will send an email to the user confirming the order has been accepted (the order confirmation). The contract between the user and ClipGlasses will finally be formalized once ClipGlasses sends the user the order confirmation. Only the products of the order will be in the contract.

b.Product availability

All orders are subject to availability of the Products. In case that, once sent the Order Confirmation, ClipGlasses could not dispose of the requested product for any reason, the brand will contact the User as soon as possible informing such circumstance. In this case, ClipGlasses could:

I. Inform the user, without increasing the price, about another product with similar characteristics and specifications to the first solicited, always if it is consistent with the needs of the user.

II. Offer the user to rescind the order requested reimbursing the amount paid by it, within (14) business days.

c. Negative to ship any order

Although ClipGlasses will do its best to always process all orders, there may be exceptional circumstances that force it refusing to process an order after we have sent the order confirmation email, so ClipGlasses reserves the right to do it at any time.

ClipGlasses reserves the right to withdraw any Product of the Website at any time and to remove or modify any material or content of it. Doing this, ClipGlasses won´t be responsible against users or any third party for the withdrawal of any product of the website regardless of whether the product has been sold or not. Moreover, ClipGlasses won´t be responsible against them of removing or modifying any material or content of the website.

d. Products guarantee

All products contained in the website are original from ClipGlasses. All of them offer two years guarantee according to the criteria and conditions described in the Real Decreto Legislativo 1/2007, 16 of november, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.

It is understood that the goods are in accordance with the Terms of Use provided if they meet all requirements set out below:

I. They met the description given by ClipGlasses and had all the qualities of the product that ClipGlasses had borrowed to the user as a free sample.

II. They are suitable for applications of products of the same type.

III. They are suitable for any special use required by the user when he has informed to ClipGlasses, if ClipGlasses has admitted that the product is suitable for this use.

IV. Feature quality and regular benefits of a product of the same type that the user would expect, knowing the nature of the product.

In case it is proved that the product does not meet the specifications, ClipGlasses shall, where appropriate, will repair, replace, price reduce or terminate the contract being such free steps to the user.

ClipGlasses is not responsible for product damages that may result from a bad use of them, as well as acts or omissions of users who does not fulfill specifications of use of each product or damage caused by third parties not linked to ClipGlasses.

ClipGlasses put a superior care in conducting the presentation and description of the Products. However, photographs of the products are presented illustratively. To know the precise characteristics of each product users must check the descriptive data accompanying each item.

e. Delivery of products

Once Shipping Confirmation has been sent, products are delivered to an address specified by the user.

ClipGlasses assumes no responsibility when the delivery of the product would not be completed as a result of the data provided by the User is false, inaccurate or incomplete or if delivery cannot be made for reasons beyond the shipping company assigned to this purpose, as it is the absence of user or the Customs product retention.

Delivery times are approximate, although ClipGlasses tries to match them.

f. Price and payment of products

Prices applied to each product will be published on the Website on the date on which the user orders. Prices, for each product or service offered on the site, listed include Value Added Tax (VAT) and shall be in Euros (€). Prices charged to each service, will be published on the website or provided as offers and promotions on the website or banners, business communications provider, etc. Although ClipGlasses tries to ensure that all prices listed on the website are accurate, errors may occur. If ClipGlasses discover an error in the price of any of the products ordered , the user will be informed as soon as possible and will have the option of reconfirming the order at the correct price or canceling it. If ClipGlasses fails to contact the user, the order will be canceled and the user will be refunded in full the amounts they had paid.

ClipGlasses is not obligated to provide the user with any Product at a lower wrong price (even if Order Confirmation has been sent) if the pricing error is obvious, unmistakeable and could be reasonably recognized by the user as the wrong price.

Prices may change at any time. However, changes will not affect the Products in regards with which ClipGlasses have already sent the Delivery Confirmation.

i. Payment method

The user could make the payment by credit or debit card, Visa Electron, Mastercard or American Express. To minimize the risk of non authorized access, the user card data will be modificated.

ii. VAT

VAT rate will be the legal valid rate at any time depending on the specific product in question.

g. Special information about prescription lenses shopping

ClipGlasses distributes additional or replacement glasses, doesn’t do eye tests. If you haven’t ever used eyeglasses, we recommend you to visit before an optometrist or ophthalmologist, who will make the graduation and adaptation of your glasses.

For ClipGlasses to distribute ophthalmic lenses with specifications that optometrist or ophthalmologist has prescribed to the user, he/she must understand and accept the following conditions:

i. ClipGlasses will send you glasses according to the information the user has provided to ClipGlasses.

ii. Trust. ClipGlasses trusts that the information users provide when making any order at www.ClipGlasses.com is correct and complies with the prescription that an eye care professional has prescribed. Moreover, ClipGlasses also trusts that the user has made an adaptation of such a prescription and it has been well tolerated.

iii. The prescription that the user provides to ClipGlasses has been given by an optometrist or ophthalmologist to the user in the last 12 months.

iv. ClipGlasses wont be responsible if the client does not adapt to the prescription glasses with the specifications the client has previously given to ClipGlasses and prescripted by a vision specialist.

v. ClipGlasses reserves the right to not provide eyeglasses if the specifications provided are not clinically appropriate.

4. RETURNS AND CHANGES IN THE PRODUCTS

a) Cancellation policy

According to the applicable legislation, if the User is contracting as a consumer, he can withdraw from the contract (except in cases established by law), return for free and change the Products delivered at any time within thirty (14) calendar days from the date of delivery (the “Cooling Off period”). The referred right of withdrawal is not valid with those products that have been created in accordance with the specifications made by the purchaser or clearly personalized. The establishment has a maximum period of 14 days to proceed with the reimbursement from the moment the customer makes the withdrawal, being able to retain it until the product is in our facilities and having it reviewed.

Once the relevant inspection of the returned product has been made, if requirements of paragraph c) are met and assuming that the user doesn’t decide to make a change the product, ClipGlasses will reimburse the User the amount of product except the shipping costs assumed by the user according to the following table:

After the withdrawal period, no returns or exchanges of products are accepted. Exchanges will be accepted only for products that could have resulted defective according to the exposed in paragraph b) below.

b) Return or exchange of defective products

In case the user thinks the product doesn’t meet the exposed product specifications, he/she will have to contact with ClipGlasses immediately by email to hello@clipglasses.com, providing the product data, product defect and if he would like the return or exchange the product by another one.

Users can return the products in the same place they were delivered, to a courier man that ClipGlasses will send, or return the product for themselves. Once the relevant inspection of returned product has been made, ClipGlasses will send an email informing the “Decision to Return or Replacement”. In this case, the refund or product replacement will be made as soon as possible, within fourteen (14) days from the date of dispatch of the decision to return or replacement calendar days.

In case of appropriate return, ClipGlasses will fully reimburse the User the price of the product and shipping costs supported by the user within Spain Peninsula. If the user has chosen replacement, ClipGlasses will pay all shipping costs within Spain Peninsula.

c) General return cases

The user will have to comply the following requirements to use the right of withdrawal, as well as to be able to make returns and product substitutions:

i In order to organize the product collect, the user will previously contact ClipGlasses sending an email to hello@clipglasses.com;

ii The user will prove the right of withdrawal in every admitted form by law, in any case considered validly exercised by returning the Product;

iii The product may be returned in the same conditions it was delivered. ClipGlasses won’t reimburse any quantity if the product has suffered any damage, so the user will have to be careful when is in its possession;

iv The return will be done by the same payment method the user used to pay the product.

6. WEBSITE USE

ClipGlasses provides access to a lot of information, services or data (hereafter referred to as “content”) on the Internet belonging to ClipGlasses to which the user may have access. The user assumes responsibility for the use of the Website. This responsibility extends to the record necessary to access certain services or content. When registering, the user will be responsible for providing true and lawful information. The user agrees to make appropriate use of content and services that ClipGlasses offered through its website.

7. TERMS OF USE AND ACCEPTANCE

These conditions regulate the visits to the website clipglasses.com. The visit to the website implies full and unreserved acceptance of every conditions. If you don’t agree to this conditions, you won’t have access to visit clipglasses.com. The customer service of this website is regulated too by this conditions.

8. ACCESS AND VISIT TO THE WEBSITE

The benefit of the service of ClipGlasses website is free and doesn’t requires the previous user subscription or registration.

9. PROPER VISIT TO THE WEBSITE

The user agrees to use the website, its contents and the ClipGlasses service, in accordance with the law and the present conditions, the good manners and the public order. In the same way you agree to don´t use the website, its contents and the ClipGlasses service with illegal purposes, or contrary to the content of these Conditions, harmful to the rights and interests of others, or in any way damage, render useless acts, overburden, or deteriorate the website or its content or service of ClipGlasses or prevent the normal use or enjoyment thereof by other people.

10. GUARANTEE LIMITATION AND RESPONSIBILITIES

ClipGlasses doesn’t control or guarantee the absence of virus or other elements in the contents that may cause alterations in your computer system (software and hardware) or electronic documents and files stored in your computer system. ClipGlasses excludes all responsibility for damages of any kind that may result from the presence of viruses or the presence of other elements in the contents that may cause alterations in its computer system, electronic documents or files from users of the website.

11. COPYRIGHT, INTELLECTUAL PROPERTY AND INDUSTRIAL PROPERTY

All contents of the website clipglasses.com and its services are exclusive and worldwide property of ClipGlasses, including without limitation, graphic desing, logos, pictures, text, brand and other hallmarks, in every programming language used, as well as any software and web development of this site. Any reproduction, distribution, public communication, transfer and any other act or form of exploitation not expressly authorized by the holder of the operating rights is prohibited.

All the brands that appear in the website clipglasses.com are registered brands and ClipGlasses property.

12. TECHNICAL LINKS

The website sometimes sets technical links for the user (links, banners or buttons), directories and search tools that allows the users the accesS to websites owned by others. ClipGlasses doesn’t offer or market itself, or through others, the services available in the linked sites. And don’t even control, exercise supervision or approve the products, services, content, information, data, files and any other kind of material in these linked sites.

Accordingly, ClipGlasses disclaims any responsibility for the information found outside this website and not managed by ClipGlasses. The purpose of these links is exclusively to inform the user about the existence of other sources information on the subject on the Internet where you can expand the information provided on this website. These links does not constitute a suggestion, invitation or recommendation to visit the destinations, and therefore ClipGlasses shall not be responsible for the results obtained through these links.

13. LAW AND JURISDICTION

The present conditions, as well as another relation between the User and ClipGlasses, will be ruled by the Spanish legislation.

For any question between you and ClipGlasses, arising from the existence or content of these terms or because of your visit to the website, both parties expressly waive any other jurisdiction that may correspond to them and subject themselves to the exclusive jurisdiction of the Spain.

ClipGlasses

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